Services

Business outcomes, delivered through modern IT

Focused practice areas — each tied to a specific business result. Identity, devices, SaaS, automation, networks, security, audit readiness, and documentation, built for growing companies.

IT Stack Audits

Get a clear, prioritized picture of where your IT is wasting money, creating risk, and slowing the business down.

A structured review of your apps, users, devices, admin access, workflows, and documentation — delivered as findings you can act on, not a vendor pitch.

Business outcomes

  • Identify SaaS spend reduction opportunities within the first 30 days
  • Eliminate dormant user and admin access
  • Surface unmanaged devices and security gaps
  • Replace tribal knowledge with a documented roadmap

Best for

Companies 10–250 employees who have outgrown their original setup or are preparing for SOC 2, cyber insurance, or a funding round.

What's included

Inventory & visibility
  • App inventory
  • License review
  • Device & MDM review
  • Documentation review
Risk & access
  • User & access review
  • Admin account review
  • Security quick wins
Operations
  • Workflow review
  • 30/60/90-day roadmap

IAM & Access Management

Make sure the right people have the right access — and former employees and contractors don't.

We deploy and clean up identity platforms so access is consistent, auditable, and tied to your HR system instead of someone's memory.

Business outcomes

  • Day-one access for new hires, faster, documented offboarding for leavers
  • Audit-ready access reviews on a recurring schedule
  • Reduced admin sprawl and least-privilege roles
  • One sign-in across business apps with enforced MFA

Best for

Teams with growing app sprawl, mixed admin practices, or upcoming security and compliance requirements.

What's included

Identity platforms
  • Okta cleanup
  • JumpCloud
  • Microsoft Entra ID
  • Google Workspace identity cleanup
Security controls
  • SSO integrations
  • MFA policies
  • RBAC
  • Admin role cleanup
Lifecycle workflows
  • Rippling / HRIS-driven joiner / mover / leaver
  • Access reviews
  • Access request workflows

MDM & Device Management

Every company laptop is enrolled, encrypted, updated, and recoverable — without slowing employees down.

Modern device management across Mac, Windows, and Linux fleets, deployed with sane defaults and documented so your team can run it after we hand it off.

Business outcomes

  • Zero-touch laptop setup for new hires
  • Enforced encryption and OS updates across the fleet
  • Remote lock or wipe within minutes of a lost device
  • A single source of truth for device inventory

Best for

Companies with no MDM in place, an MDM no one maintains, or a mixed Mac, Windows, and Linux fleet that needs consistent baselines.

What's included

MDM platforms
  • Microsoft Intune
  • Jamf
  • Kandji
  • Mosyle
  • JumpCloud
  • Apple Business Manager
  • Windows Autopilot
  • Linux endpoint management
Baseline & policies
  • Disk encryption
  • App deployment
  • OS update policies
Operations
  • Remote lock / wipe
  • Device inventory
  • Lost or stolen device process

SaaS Optimization

Stop paying for software your team does not use — and stop being surprised by renewals.

We build a clean SaaS inventory, find the waste, assign owners to every app, and give finance and IT one source of truth on software spend.

Business outcomes

  • Recover unused paid seats and consolidate duplicate tools
  • Forecast renewals 60–90 days out, not the day of
  • Tie every app to a named business owner
  • Reconcile finance and IT records into one system

Best for

Companies whose SaaS spend has grown faster than their controls — typically 20+ paid apps with no central owner.

What's included

Cost & usage
  • License waste review
  • Duplicate app discovery
  • Unused user cleanup
Ownership & process
  • App owner mapping
  • Software approval workflows
  • Vendor tracking
Renewals
  • Renewal tracking
  • Finance / IT reconciliation

ITSM, Service Desk & Workflow Automation

Replace ad-hoc Slack and email requests with a real service operation that scales across IT, HR, finance, and ops — and automate the manual work in between.

We design and build service desks, request portals, approval flows, automations, asset tracking, and knowledge bases on the ITSM platform that fits you — Jira Service Management, Freshservice, ServiceNow, Zendesk, or Halo. We also build cross-departmental and AI-assisted automations so the business stops running on manual handoffs.

Business outcomes

  • Self-service portal employees actually use across IT, HR, and ops
  • Approvals routed automatically with full audit trail
  • Asset tracking and CMDB that supports finance with amortization, depreciation, and tax reporting
  • AI-assisted automations for ticket triage, summaries, and internal knowledge lookups

Best for

Companies past 50 employees where IT, HR, and operational requests are scattered across Slack, email, and DMs — and no one can report on them or track assets cleanly.

What's included

ITSM platforms
  • Jira Service Management
  • Freshservice
  • ServiceNow
  • Zendesk
  • Halo ITSM
  • Request forms
  • Knowledge base
Automation
  • Approval flows
  • Cross-department workflows (HR, finance, ops)
  • AI-assisted automations
  • Access, hardware & software request workflows
Assets & visibility
  • Asset tracking
  • CMDB
  • Hardware lifecycle
  • Finance / amortization reporting
  • Reporting dashboards

Google Workspace & Microsoft 365

A clean, secure, and well-organized productivity platform your team can rely on every day.

We bring order to Workspace and Microsoft 365 tenants — admin roles, groups, sharing, mail, and lifecycle templates — so daily collaboration stops creating risk.

Business outcomes

  • Tightened admin access and group structure
  • Predictable email and DNS that won't break overnight
  • Standardized onboarding and offboarding templates
  • Shared drives and SharePoint people can actually navigate

Best for

Tenants that have grown organically over years and now suffer from sprawling admin access, unclear groups, or messy file storage.

What's included

Tenant cleanup
  • Admin console cleanup
  • User and group cleanup
  • Admin role review
  • License review
Collaboration
  • Shared drives / SharePoint organization
  • Distribution groups
  • Security groups
Operations
  • Email and DNS setup
  • Onboarding / offboarding templates

Network Infrastructure

Reliable, secure office connectivity that doesn't require a phone call to the founder when it breaks.

Business-grade Wi-Fi, firewall, switching, and VPN — designed, documented, and labeled so future changes are simple instead of risky.

Business outcomes

  • Stable Wi-Fi coverage across the office and meeting rooms
  • Segmented guest, employee, and infrastructure traffic
  • Documented network with diagrams and labeling
  • Coordinated ISP and vendor relationships

Best for

Companies opening a new office, replacing consumer-grade gear, or inheriting a network nobody documented.

What's included

Connectivity
  • Business Wi-Fi
  • AP placement
  • ISP coordination
  • VPN
Network design
  • Firewall / router setup
  • Switch configuration
  • VLANs
  • Guest networks
Cleanup & documentation
  • Rack cleanup
  • Network diagrams

Security Foundations

The non-negotiable controls every modern company needs — implemented properly and documented for auditors.

We focus on the foundational controls that prevent the most common incidents and answer the most common audit and insurance questions.

Business outcomes

  • MFA enforced everywhere it matters
  • Encrypted and managed devices across the fleet
  • Documented access reviews for employees and contractors
  • Faster, cleaner cyber insurance and audit responses

Best for

Companies preparing for SOC 2, renewing cyber insurance, responding to client security questionnaires, or just tired of guessing.

What's included

Identity & access
  • MFA enforcement
  • Admin access review
  • Former employee access review
  • Contractor access review
Endpoints & data
  • Device encryption
  • MDM compliance
  • Endpoint protection coordination
  • Backup review
Governance
  • Password manager rollout
  • Security policies
  • Cyber insurance questionnaire support

Documentation & IT Operations

Turn tribal knowledge into a documented IT operation new hires and future staff can actually follow.

Every engagement ships with documentation. We can also rebuild your existing runbooks, inventories, and SOPs into a single, maintained source of truth.

Business outcomes

  • A single place to find how IT works at your company
  • Repeatable onboarding and offboarding checklists
  • Up-to-date inventories of apps, devices, and vendors
  • Less reliance on any one person's memory

Best for

Companies where IT knowledge lives in one person's head, or where existing documentation is outdated and untrusted.

What's included

Inventories
  • App inventory
  • Device inventory
  • Vendor list
  • Admin account list
  • Renewal calendar
Runbooks & SOPs
  • IT runbooks
  • SOPs
  • "How IT works here" documentation
Lifecycle
  • Access matrix
  • Onboarding checklist
  • Offboarding checklist

Fractional Infrastructure Support

Senior infrastructure leadership on a monthly retainer — without the cost of a full-time hire.

Ongoing support for companies that need consistent attention to identity, devices, SaaS, and vendors — but don't yet need a full-time IT director.

Business outcomes

  • Predictable monthly cadence on the work that matters
  • Renewals and access reviews handled before they become fires
  • A single point of accountability for vendor coordination
  • Quarterly roadmap aligned to business priorities

Best for

Companies 25–250 employees without a full-time IT leader who need a steady hand on infrastructure and operations.

What's included

Recurring operations
  • Monthly infrastructure review
  • Access reviews
  • MDM / device management support
  • SaaS renewal tracking
Coordination
  • Vendor coordination
  • Admin support
Continuous improvement
  • Workflow improvements
  • Documentation updates
  • Quarterly roadmap

Vendor & Renewal Management

Stop missing renewals, overpaying at signature, and chasing vendors when something breaks.

We track every contract, surface renewals 60–90 days out, and become the coordination point for SaaS and infrastructure vendors so the business isn't surprised. We'll also help renegotiate contracts at renewal — using real usage and license data to push back on pricing, right-size tiers, and improve terms with vendors.

Business outcomes

  • A single renewal calendar across SaaS and infrastructure
  • Renegotiated pricing and terms using real usage and license data
  • Named owners and escalation paths for every vendor
  • Fewer auto-renewals on tools no one uses

Best for

Companies where SaaS and infrastructure renewals are tracked in someone's inbox or a stale spreadsheet.

What's included

Tracking
  • Vendor inventory
  • Contract repository
  • Renewal calendar
  • Spend by category
Process
  • Renewal review cadence
  • Contract renegotiation support
  • Approval workflows
  • Cancellation workflows
Coordination
  • Vendor escalation point
  • Procurement support
  • Pricing pushback at renewal
  • Finance reconciliation

Shadow IT Discovery

See the apps employees are actually using — and decide what to sanction, consolidate, or shut down.

We surface unsanctioned SaaS through SSO logs, expense data, browser extensions, and OAuth grant reviews — then help you bring it under management.

Business outcomes

  • Visibility into SaaS purchased outside IT and procurement
  • OAuth grants reviewed and risky integrations revoked
  • A sanctioned, consolidated app list employees can actually use
  • Reduced data exposure from forgotten free-tier accounts

Best for

Companies that suspect — or know — that SaaS is being purchased and used outside of IT's view.

What's included

Discovery
  • SSO sign-in log review
  • Expense and card data review
  • OAuth grant review
  • Browser extension audit
Decisions
  • Sanction / consolidate / retire matrix
  • Owner assignment
  • Approval workflow
Cleanup
  • OAuth revocation
  • Free-tier account closure
  • Migration to sanctioned tools

AI Workflow Readiness

Get your IT environment ready to safely adopt AI tools — without exposing data or losing control.

Practical preparation work: data access boundaries, identity controls, sanctioned-app lists, and small AI-assisted automations that actually move the needle. No hype.

Business outcomes

  • A sanctioned AI tool list with documented data boundaries
  • Identity and SSO controls in place for AI platforms
  • OAuth and integration grants reviewed and scoped
  • A handful of practical AI-assisted workflows live and documented

Best for

Companies whose teams are already using AI tools informally — and want structure before it becomes a problem.

What's included

Foundations
  • Data access review
  • Identity & SSO for AI tools
  • OAuth scope review
  • Acceptable-use guidance
Practical use cases
  • Ticket summarization
  • Documentation drafts
  • Data extraction
  • Internal knowledge lookups
Governance
  • Sanctioned AI app list
  • Owner assignment
  • Documentation

Audit Readiness Support

Clean up the IT infrastructure side of audits — identity, devices, access, and evidence — without buying a full GRC program.

We help prepare the systems auditors look at and gather the evidence to back them up. We support tools like Vanta and coordinate with trusted GRC, legal, or compliance partners when deeper expertise is needed. We do not replace auditors, GRC platforms, or compliance teams.

Business outcomes

  • Identity, device, and access systems organized for review
  • Evidence collected, labeled, and stored in one place
  • Vanta workspace cleaned up and failing checks remediated
  • IT findings remediated before they reach the auditor

Best for

Companies preparing for SOC 2, renewing a Vanta workspace, or remediating IT findings from a recent audit.

What's included

Evidence collection
  • User access review evidence
  • MFA and SSO evidence
  • MDM / device compliance evidence
  • Offboarding evidence
Tooling support
  • Vanta workspace support
  • Google Workspace / 365 admin evidence
  • Okta / JumpCloud / Entra ID access evidence
  • Rippling lifecycle evidence
  • Policy & documentation organization
Coordination
  • Vendor coordination
  • Remediation of IT findings
  • GRC / legal partner coordination

Ready to clean up your IT stack?

Book a consultation to review your apps, access, devices, licenses, workflows, and documentation.